Who we are

Our website address is: https://sipelgasveod.ee/

Commitment statement

This Privacy Policy describes how Sipelgas Veod processes the personal data of its clients. Sipelgas Veod takes privacy seriously and we consider our customer’s right to have their personal information protected and private. We are committed to address EU data protection requirements applicable to us as a data processor. We collect and process only the data or information which is needed and with your consent.
The following principles underpin our approach to respecting your privacy:
• We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
• We will provide clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
• We will take all reasonable steps to protect your information from misuse and keep it secure.
• We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.

Privacy notice

This Privacy Policy applies to all services, websites and apps offered by Sipelgas Veod. We refer to those services, websites and apps collectively as the “services” in this policy. References to “data” in this Privacy Policy will refer to personal information collected by Sipelgas Veod in connection with the services we offer. Personal data is any information that can be linked to a person. This includes identity data such as your name surname, address, email address, company’s name, position and telephone number. This includes information collected online through our website.

What personal data we collect

We mainly process your personal data for the purpose of providing you with training and/ or consultancy services. This includes providing customer support and contacting you in regards of our services. The data we collect depends on the services you use. Personal data may be collected from you directly, automatically when you use the website and from external sources such as public and private registers or other third parties. As a general rule the data is processed within the European Union/European Economic Area (EU/EEA).
We may collect the following information:
• Contact data, such as your title, first name, last name, address, email and telephone number. You might provide us with your contact information, whether through a form on our website, an interaction with our customer support, or providing your contacts during an event.
• Financial and billing data. In order to receive a correct invoice, we require you to provide your details, such as your organizations’ legal name, country, VAT number, billing address, your position and phone number.
• Media materials, such as pictures or videos might be recorded during the trainings for advertisement purposes (with your permission might be used on our website).
• Data related to the use of the website. We collect usage information about you whenever you interact with our website and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on. We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type.
• Information from page tags. We use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. For example, we use analytics cookies to collect information about your use of the website, which enables us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the website and help us record any difficulties you have with the website. We use this information to analyse our website’s traffic.
• Information from third parties. We collect your personal information or data from third parties if you give permission to those third parties to share your information or where you have made that information publicly available.

How do we use the data

We may use your personal information to:
• Provide you with services that you request from us:
• to send you information about training and/or consultancy services;
• to respond to your inquiries and send you information as part of the services;
• to respond to your comments and questions;
• to send you invoices for provided services.
• To contact you regarding services which may be of interest to you, provided you have given your permission to receive relevant information of such a kind;
• suggest products or services which we think may be of interest to you (for as long as you do not opt-out);
• we use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out; you can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them;
• offer you the opportunity to take part in the upcoming training courses and/ or consultancy.
• We use collected online data to improve our services and your experience on our website:
• evaluate the use of our website and services;
• analyse the effectiveness of our advertisements and marketing campaigns;
• We use media materials (photos or videos) to evaluate the training, to improve our services and your experience on our website.

Information we share

We do not share your information or data with third parties outside the company, except in the following limited circumstances:
• To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:
• Send you marketing (newsletters);
• Make credit card payments.
We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

Safety of your personal data

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

Cookie Policy

The following Cookie Policy aims at ensuring that the user’s visit (hereafter “the User”) to https://sipelgasveod.ee/ (hereafter “the website”) is smooth, reliable and as useful as possible. To help us do this, we use cookies and similar technologies (together referred to as “cookies” in this policy).

In order to ensure users of our website are getting the most out of their experience with us, we use cookies on our website. A cookie is a small file that is automatically placed onto your computer when you click through and use websites (including this one) and which is stored by the browser on your computer’s hard drive. It is important to understand that a cookie stores data about your computer, not your personal data.

We notify you about our use of cookies when you first visit our website, through a notification banner. By continuing to use the website, you consent to our use of cookies.

Why do we use cookies?

Cookies are widely used when providing online services and help to make websites work or work more efficiently as well as to provide information to the website owners. Cookies do lots of different things, for example, remembering user preferences, letting users navigate between pages efficiently and generally improving the user experience. Cookies are not used to personally identify you in any way, nor will they damage your system or files. We use cookies to help us customize our website for you to enhance your experience.

What type of cookies do we use?

“TECHNICAL” COOKIES
These cookies are necessary for the proper functionality of the website. They allow for the page navigation and without them we could not provide the services for which users access the website.

“ANALYTICAL” COOKIES
These cookies allow us to explore how visitors use the website, in order to be able to evaluate and improve the site’s functionality. For example, they inform us which pages are the most and least visited. They take into account, among other things, the number of visitors, the time spent on the site by users and the methods of retrieval. This way we are able to know what is working well and what can be improved. It allows us to ensure that pages load quickly and are displayed correctly.

All information collected by these cookies is collected anonymously and is not linked to the user’s personal data. We utilize the services of Google Analytics. For more information on how Google collects and processes your data, please visit Google Privacy and Terms Website.

THIRD PARTY FUNCTIONAL COOKIES
These cookies installed by our Company’s partners (referred to as “third parties”), with which we have entered into specific agreements, allow us to offer advanced features, more information and personalized functions. These cookies may collect information about the user’s movements on the Internet and, in particular, in the context of our website. If you have an account or if you use the services of such parties on other websites, they may be able to know that you have visited our site. The use of the data collected by these subjects through cookies is subject to the respective privacy policies and therefore these cookies are identified with the names of the respective subjects.

Third party cookies are not under our control and, therefore, for more information on how the third party uses cookies, it is advisable to visit the website of the third party in question, which you can find below. There you can find the relative information in regard to the methods and management of cookies:

- Facebook

- Twitter

- Linkedin

- Google Maps

- Google Fonts

- Google ReCaptcha

- Google YouTube

Principles of treatment

The processing of your personal data will be carried out in compliance with the principles of lawfulness, limitation, accuracy, integrity and confidentiality established by art. 5 of the GDPR and other applicable regulations. All data will be processed fairly and transparently with electronic and IT tools; the data will be inserted in specific computerized archives, or in any other type of adequate support, and kept under constant control with operating procedures and adequate security measures, pursuant to the provisions of art. 32 of EU Regulation 679/2016, to guarantee the security and confidentiality of personal data, in order to prevent its loss, as well as its illicit or incorrect use and unauthorized access.

How do I manage cookies?

You may remove or disable cookies via your browser. Please follow the instructions contained in the “Help” section of your browser.

Revisions to this policy

We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site.

Your privacy rights and contact details

Contact details of Sipelgas Veod are available on our website: https://sipelgasveod.ee/
Contact details of the appointed Data Protection Officer:
Sipelgas Veod OÜ
Phone: + 372 55599648
Email: info@sipelgasveod.ee
If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by email info@sipelgasveod.ee

You have the right to tell us if you:
• don’t want to be contacted in the future by us;
• would like a copy of the personal information which we hold about you;
• would like us to correct, update, or delete your personal information in our records;
• wish to report any misuse of your personal information.